Legal information and terms of use of the website

Date updated: 04.04.2026

This page sets out the legal information, the procedure for using the Euro Travel website, the terms for submitting requests and making bookings, the rules for processing personal data, the use of cookies, as well as other terms of interaction between users and the website https://euro-travel.com.ua/.

1. Purpose of the website

The website is intended to inform users about international passenger and/or freight transport services, routes, approximate travel conditions, ways of contacting the carrier, as well as for submitting requests to clarify the cost, book seats, obtain consultations and make other related enquiries.

The information posted on the website is of an informational nature, unless otherwise expressly stated in a specific offer, booking confirmation, ticket, contract or separately agreed terms of service.

2. Acceptance of the terms

By using the website, submitting a request, or getting in touch by phone, email, feedback form, Viber, WhatsApp, Telegram or other communication channels, the user confirms that they have read this page and agree to its terms.

If the user does not agree with these terms, they should refrain from using the website and the services available through it.

3. Procedure for using the website

The user undertakes to use the website in good faith and not to take any actions that may disrupt the operation of the website, the security of data, or the rights of the website owner, the carrier, other users or third parties.

The following is prohibited:

• using the website to submit false, inaccurate or fraudulent requests;
• posting or transmitting through the website malicious software, spam, offensive or unlawful materials;
• copying, reproducing, distributing or using the website’s materials without the permission of the rights holder, except in cases expressly permitted by law;
• taking actions aimed at unauthorised access to the administrative part of the website, servers, databases or service accounts.

4. Requests, bookings and conclusion of a contract

Submitting a request through the website, a messenger, email or by phone does not in itself mean the automatic conclusion of a transport or service contract.

A contract is considered concluded after the request is confirmed by an authorised representative of the carrier or service, after the essential terms of the trip are agreed, and, in the relevant cases, after the issue of a ticket, boarding document, written booking confirmation, invoice or another document confirming that the order has been accepted for execution.

Until the request is confirmed, information about seat availability, the route, the date, the departure time, the boarding point, transfers, luggage conditions, the cost, payment methods, cancellation rules and other terms may be subject to clarification.

5. Cost of services, payment, changes and cancellation

The information about the cost of services indicated on the website may be approximate, unless otherwise expressly stated. The actual price is confirmed by the manager or the carrier during the processing of the request or in the document confirming the booking.

The payment methods, the deadlines for making a prepayment or full payment, the procedure for refunds, the rules for changing the trip date, cancelling a booking, or rescheduling a seat or route are communicated to the user before the order is confirmed and apply in the version agreed by the parties at the time of booking.

If special cancellation or refund rules apply to a specific trip, destination, carrier or fare, those special rules take precedence.

6. Documents, border crossing and passenger obligations

The passenger is solely responsible for having and for the validity of all documents required for the trip, in particular the passport, residence permit, visa, insurance policy, documents for a child, exit permits, as well as other documents that may be required by border, customs, migration or other competent authorities of Ukraine or foreign states.

The website owner and/or the carrier are not liable for refusal to cross the border, delay, denial of carriage, deportation, fines, seizure of belongings or other consequences if they are connected with the absence, invalidity or improper execution of documents, or with the passenger’s violation of the rules of entry, exit, transit, or customs or migration requirements.

The passenger is obliged to comply with the rules of conduct during the trip, safety requirements, luggage restrictions, and the instructions of the driver or authorised persons, and not to transport items whose circulation or transport is prohibited or restricted by law.

7. Passenger rights

In cases where this is provided for by the applicable legislation of Ukraine, international treaties, the carrier’s rules or the legislation of the European Union, the passenger may have rights to receive information about the trip, assistance in the event of cancellation or significant delay, to submit a claim, to obtain a refund, or to change the route/date of the trip within the limits and in the manner established by the relevant rules.

To exercise such rights, the passenger must use the contacts indicated on the website or in the booking confirmation and provide documents confirming the booking, the payment and the circumstances of the enquiry.

8. Intellectual property

All texts, photographs, graphic materials, logos, design elements, the structure of the website, the program code, databases and other materials posted on the website are objects of intellectual property rights and are protected by the legislation of Ukraine, international treaties and, where necessary, the applicable legislation of other states.

Any copying, reprinting, public use, translation, adaptation, posting on other resources, automated data collection or other use of the website’s materials without the prior written permission of the rights holder is prohibited, except in cases expressly permitted by law.

9. Personal data

Submitting a request or making any other enquiry through the website may involve the processing of the user’s personal data, in particular: name, phone number, email address, route, trip date, the user’s message, data from messengers, as well as other information that the user provides voluntarily during the enquiry.

Personal data may be processed for the purpose of:

• accepting and processing the request;
• contacting the user regarding the booking, the trip, changes to the terms or cancellation;
• providing consultations and customer support;
• performing the contract or preparing to conclude it;
• complying with the requirements of the law and accounting and tax records;
• protecting the rights and legitimate interests of the website owner, the carrier and users;
• improving the operation of the website and the service.

Personal data is processed to the extent necessary to achieve the relevant purposes and for no longer than is required for those purposes or by law.

Depending on the nature of the enquiry, personal data may be transferred to the carrier, the driver, the dispatcher, the hosting provider, the provider of CRM/telephony/messenger services, the payment provider, technical contractors or other persons, if such a transfer is necessary to process the request, perform the contract, provide technical support for the website or comply with the requirements of the law.

The user has the right to request access to their personal data, its clarification, correction, deletion, restriction of processing, withdrawal of consent in cases where the processing is based on consent, as well as to raise other matters provided for by the applicable legislation on the protection of personal data.

For questions regarding the processing of personal data, you can contact us by email: info@euro-travel.com.ua.

10. Cookies

The website may use cookies, local storage, technical session identifiers and similar technologies to ensure the operation of the website, save settings, provide security, analyse visits and improve the service.

Mandatory technical cookies may be used without separate consent to the extent necessary for the correct operation of the website. Analytical, marketing and other non-essential cookies are used only to the extent and in the manner required by the applicable legislation.

The user can change the cookie settings in their browser or through a cookie management tool, if one is available on the website. Disabling certain cookies may affect the operation of some website functions.

11. Links to third-party resources

The website may contain links to third-party websites, services, messengers, maps, payment services, social networks or other resources. The website owner does not control the content and policies of such resources and is not liable for their operation, availability, security or data processing rules.

12. Limitation of liability

The website owner takes reasonable measures to keep the information on the website up to date and correct, but does not guarantee the absolute error-free nature, completeness or uninterrupted availability of all materials and services.

The website owner is not liable for:

• the temporary unavailability of the website, delays in operation, technical failures, errors of the hosting, network or software;
• the actions of third parties, communication operators, payment services, map services, messengers and other external platforms;
• indirect damages, lost profits or other consequences arising from the use or inability to use the website;
• decisions of state authorities, border services, customs authorities, carriers, partners or counterparties that are not under the control of the website owner.

13. Applicable law and dispute resolution

The legislation of Ukraine applies to the legal relations connected with the use of the website, unless otherwise provided by the mandatory rules of the applicable law or by the specific terms of the transport / service contract.

The parties seek to resolve all disputes through negotiations and good-faith pre-trial settlement. If a dispute cannot be settled amicably, it is subject to review in the manner established by the applicable law.

14. Changes to this page

The website owner has the right at any time to change or supplement this page without separate individual notice to users, unless otherwise required by law or by an already concluded contract.

The current version is always published on this page. We recommend that you review it periodically before submitting a new request or making a booking.

15. Contacts

For all matters related to the use of the website, bookings, the processing of personal data, claims or enquiries, you can contact us:

• Email: info@euro-travel.com.ua
• Phone: +380 66-497-24-39